Rogers Self-Install Guide – Ignite WiFi Gateway Modem (2024)

1. Sign in to theIgnite HomeConnect appusing your MyRogers username and password.
2. If the Get Started screen does not appear right away, select theAccounttab thenActivate Ignite WiFi Gateway.
3. Connect your Gateway using the coax cable, and power adapter provided. Avoid using electrical outlets controlled by a dimmer or wall switch.

   Optional:For gaming consolers or other devices with an Ethernet port, you can plug the Ethernet cable provided directly into the back of your Gateway and connect the cable to your device.

4. Wait about 5 minutes for the setup to finish. Within 5 minutes, the light on your Gateway should flash and turn orange, then green, then turn either solid or blinking white.
   
   If the light doesn’t turn white after 5 minutes, try another cable outlet in your home, keeping in mind the Gateway placement tips to maximize WiFi coverage.
   
   If the light flashes orange/green (alternating), a software update has been automatically initiated, which can take up to 20 minutes.
5. To finish setting up, connect all your devices to your new network, then use theIgnite HomeConnectapp to test your speed and personalize your WiFi controls.Don’t forget toturn on Advanced Securityfor intelligent cyberthreat protection.

   Important:Ordered Ignite Home Phone with your service? As soon as your Gateway is connected, your old Home Phone service will automatically disconnect, and you canconnect your phone to the back of your Gatewayinstead of a wall jack.

1. Sign in to the Ignite HomeConnect app using your MyRogers username and password.
2. Select the WiFi tab, then the Troubleshoot shortcut button.
3. Select Test your whole home network.
4. The Troubleshoot tool will begin testing the current total speed to your home gateway for all your connected devices.
   • A green checkmark will display if the result is 90% or higher than the top download speed for your internet plan, to indicate that the gateway connection is strong and unlikely to be the cause of a potential connection issue.
   • If the result is less than 90%, we’ll give you some troubleshooting options.
   • The result may be more than 100% in some cases, as Ignite Internet plans can support higher speeds when there is additional network bandwidth available.
   • The reported speed may be higher than results from traditional speed tests because it reflects the total speed to the home instead of the speed to a single device, which can be impacted by the device or by WiFi conditions in the home.
   • This feature may not appear or may present an error message depending on your home connection technology or if your gateway is in bridge mode.
5. Next, the tool will test the connection strength to each of the devices on your home network. You’ll get colour-coordinated results that show your connection’s current performance:
   • Green: strong connection
   • Yellow: fair connection
   • Red: weak connection
   • Grey: device is offline or asleep
6. Select a device to view whether the WiFi connection is strong enough for different typical online activities. Your results will differ depending on the type of device you’re using (e.g., results for a smartphone will include HD video streaming as an activity, but a smart thermostat would not).

Select Still having issues for helpful tips to make sure your WiFi is performing at its best.

Note: When adding new Ignite WiFi Pods, this test is more likely to show errors during the 24-48 hour optimization period after an Ignite WiFi Pod is installed.

For more information, visitwww.rogers.com/internet-support.